Mark founded Dock9 in 2008. His mission is to help financial service companies create digital products and services that give them a competitive advantage in an increasingly crowded market.
He shapes Dock9's strategic approach to clients, and is actively involved with senior client stakeholders in project planning and strategy phases. He is also focused on understanding the emerging and future technology developments that offer competitive threats and opportunities for incumbent financial services clients.
Having previously been included in the BIMA list of the top 100 most influential people in UK digital (the BIMA Hot 100) he is also a regular speaker at Fintech events on the subjects of financial technology, user experience (UX) and emerging technology trends.
October 8th, 2020 | 28 mins 38 secs
digitaltransformation, finserv, fintech
In this episode our MD, Mark Lusted, is joined by Steve Carruthers, Principal Consultant at Iress to discuss the key takeouts from the recently released Iress Mortgage Efficiency Survey 2020.
September 23rd, 2020 | 27 mins 54 secs
In this episode our MD, Mark Lusted, is joined by Vicky Birkby, Director of Customer Strategy and Change at Vida Homeloans. They discuss the key technologies driving change in the mortgage sector and Vida’s recent reentry into the market.
Episode 8: Interview with Robert Thickett, Digital Policy Manager at the Building Societies Association
September 17th, 2020 | 32 mins 23 secs
building societies, digital transformation, fintech
Our MD, Mark Lusted, is joined by Robert Thickett, Digital Policy Manager at the Building Societies Association.
They discuss the key digital challenges that building societies face, the progress of digital transformation within the sector, and the opportunities that becoming a truly "Digital Mutual" opens up.
July 16th, 2020 | 34 mins 54 secs
backtowork, digitalagency, fintech, offices, wfh, working from home
In a variation from our usual themes in this episode we discuss the hot topic office reopening. While most offices in the sector remain largely empty, Cancom reopened their offices on 26th May and Martin has been vocal in the press urging others to follow suit.
July 3rd, 2020 | 32 mins 34 secs
digital id, digital identification, digitaltransformation, fintech
Dock9's MD, Mark Lusted, continues our Tech Talk series with Gareth Narinesingh, Commercial Director (Financial Services)
June 12th, 2020 | 47 mins 24 secs
Dock9's MD, Mark Lusted, continues our Tech Talk series with Chris Woolnough, European Commercial and Strategy Director at Assurant.
Assurant, Inc. (NYSE: AIZ) is a leading global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases. Anticipating the evolving needs of consumers, Assurant partners with the world’s leading brands to develop innovative products and services and to deliver an enhanced customer experience.
A Fortune 500 company with a presence in 21 countries, Assurant offers mobile device solutions; extended service contracts; vehicle protection services; pre-funded funeral insurance; renters insurance; lender-placed insurance products; and other specialty products.
May 11th, 2020 | 47 mins 23 secs
banking tehnology, finserv, fintech, mortgage technology
Dock9's MD, Mark Lusted, continues our Tech Talk series with Maria Harris, former Director of Intermediary Mortgages at Atom Bank, and now an independent consultant and Non-Executive Director within the financial sector.
May 2nd, 2020 | 40 mins 47 secs
banking, fintech, innovation, technology
Dock9's MD, Mark Lusted, continues our Tech Talk series with Jon Hall, Chief Commercial Officer & Deputy CEO of Masthaven Bank, discussing the future of technology in the banking sector.
April 26th, 2020 | 29 mins 12 secs
digital agency, finance, fintech, mortgage, technology
Our MD, Mark Lusted, sat down (virtually) with James Tucker, CEO of Twenty7Tec, to discuss the future of technology in the mortgage sector.
April 12th, 2020 | 44 mins 30 secs
Our MD, Mark Lusted, sat down (virtually) with Buster Tolfree, Commercial Director at United Trust Bank, to discuss the future of technology in banking and the mortgage sector.